1.7.0WebAndroidiOS
Ask FOM for help, right in FOM
Open a support ticket from the web or the app, add screenshots, and follow our replies in one place. You get a notice when we answer.
Everyone in your shop can ask us for help. On the web, click Help & support in the sidebar. In the app, open More, Settings, Help & Guides, Contact support. Write what happened, choose a topic and add up to three screenshots. While you type the subject, help pages that may already answer your question appear first.
We reply in the ticket, and you get a notice, a push and an email when we do. Tickets are sorted into Open, Waiting for you and Closed. Close a ticket when your problem is solved, or reopen it within 14 days. The Owner and Manager see every ticket in the shop; everyone else sees their own.
Everything in this release
New
- Open support tickets from the web (Help & support) and the app (More, Settings, Help & Guides)
- Add up to three screenshots to a ticket or a reply; they stay private
- Matching help pages while you type, in case they answer your question
- A notice, push and email when we reply, and tickets that update live
- Close a ticket when it is solved, or reopen it within 14 days
Improved
- Messages from the Contact page get a private link to follow our reply
Update the app
The web portal updates by itself.