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FOM

Account Deletion

Delete access without reopening the old account later.

FOM uses a scheduled deletion flow for shop users. After the grace period, login access is removed, the old credentials stop working, and any future account with the same email or phone is treated as a new account.

14-day grace period ‱ Sign in again before the deadline to cancel

What Happens After Deletion

Access ends after the grace period

Web and mobile sign-in stop working once the scheduled deletion reaches its deadline.

A future sign-up starts fresh

Creating a new account later with the same email or phone does not reopen the previous account automatically.

Some records may still be retained

Certain billing, security, legal, fraud-prevention, or operational records may still be retained where required or permitted by law.

Permanent deletion may require review

Some cases require support or legal review before a permanent delete can be completed.

Deletion Timeline

1

Open account deletion from settings

Existing shop users start the request from the dedicated account deletion screen after signing in.

Signed-in flow
2

Confirm the request

Current sessions are revoked immediately after the deletion request is scheduled.

Immediate sign-out
3

Grace period stays active for 14 days

Signing in again before the deadline cancels the pending deletion automatically.

Can still cancel
4

The old account is closed

Once the deadline passes, the old credentials no longer work and any future account starts separately.

Fresh restart later

Before You Request Deletion

Need your records first?

Export order or billing data before you schedule deletion if you need copies for bookkeeping or support follow-up.

Sign in to export

Cannot access the account?

Contact support and include the account email or phone number so the request can be reviewed safely.

Facebook and Messenger data

  • Disconnecting a Facebook Page in Integrations deletes the Page access token and removes the Page's webhook subscription. No new messages or comments reach FOM after that.
  • You can also remove FOM in your Facebook settings under Business integrations, which ends its access.
  • To delete Messenger messages and Page comment orders FOM has already stored, contact support with your shop and Page name.
  • Facebook users who messaged or commented on a shop's Page can also contact support to have their data deleted.

Important reminder

If you schedule deletion and then change your mind, signing in again before the deadline cancels the request automatically.

Start A Request

Existing users should sign in and open the account deletion screen from settings. If you no longer have access to the account, contact support and include the account email or phone number.

Sign in to manage deletionContact support

This page supplements our Terms & Conditions and Privacy Policy.