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1.9.1Web

See which chats turn into orders

Reports now show how many customers messaged you and how many of them ordered, by channel, with the chats that are still waiting for an order.

Open Reports and pick a day, week, month or range. Chats → orders counts the Messenger, Telegram and Viber conversations where a customer wrote in that period, and how many got an order within 7 days of their last message, compared with the period before.

Below it, Chats without an order lists the conversations with no order yet, newest first. Click one to open it in the Inbox and follow up. Orders you make from a chat are now saved with that chat, so the numbers stay right even when a customer has several chats.

Everything in this release

New

  • Chats → orders in Reports: chats, orders and conversion by channel
  • A list of chats without an order, each opening in the Inbox

Improved

  • Orders made from a chat are saved with that chat